Help
ScreenOS support
How to reach the ScreenOS team, get a screen paired and playing, and manage your account and data.
Contact support
Email [email protected]. Tell us your workspace name and, for a screen problem, the screen's name. We aim to reply within two business days (Malaysia time).
Signed-in Owners can also open Support in app.screenos.co to ask the assistant, link WhatsApp support or send the team a request.
Pair a screen
- Install ScreenOS on the iPad, Android tablet or TV that will show your content, and open it. It shows a QR code.
- With your phone, scan the QR code on the screen. It opens app.screenos.co on your phone; sign in if asked. A Free workspace includes one screen.
- Check the code shown, then choose Connect this screen.
- Publish a design. The screen starts playing it within about a minute.
If something is not working
- The screen shows its QR code again: it is no longer paired. Pair it again by scanning the QR code with your phone.
- The screen is offline: check its Wi-Fi or network. It keeps playing what it has already downloaded and catches up when it reconnects.
- A change does not appear: make sure the design is published and that the schedule includes that screen and the current time.
Your account, privacy and data
Read our Privacy policy, our Terms of service and the Subprocessors list. To delete your workspace or account, see Delete your account. For privacy requests, email [email protected].