Public privacy information
ScreenOS subprocessors
Services that may process ScreenOS data, why they are used, and the region involved.
Cloudflare
- Purpose
- Securely delivers ScreenOS and protects sign-in and public endpoints.
- Data handled
- Account and service metadata, Security telemetry
- Processing region
- Global edge network
- Retention
- Security and delivery records follow the provider and ScreenOS legal-retention policy.
- Updated
Stripe
- Purpose
- Processes website subscription payments and renewal changes.
- Data handled
- Billing contact and transaction metadata
- Processing region
- Provider-selected processing regions
- Retention
- Payment records follow financial and legal-retention requirements.
- Updated
Configured AI support provider
- Purpose
- Drafts concise support replies and setup guidance when AI support is used.
- Data handled
- Support messages, Support attachments, Requested diagnostics
- Processing region
- Configured service region
- Retention
- Support content follows the workspace retention setting; the default is 120 days.
- Updated
Configured WhatsApp transport provider
- Purpose
- Carries linked WhatsApp support conversations when the channel is enabled.
- Data handled
- WhatsApp address, Support messages, Support attachments
- Processing region
- Configured service region
- Retention
- Support content follows the workspace retention setting; transport metadata may follow provider policy.
- Updated
ScreenOS infrastructure provider
- Purpose
- Hosts ScreenOS Cloud, customer content and encrypted private objects.
- Data handled
- Account data, Content files, Rendered output snapshots, Service telemetry
- Processing region
- Configured hosting region
- Retention
- Customer content follows workspace controls; rendered output snapshots are removed after seven days.
- Updated